24/7 Support Available

Need Help?
Contact MYFIRST FINANCE

Quick Responses for Your Firsts

Whether you need support, have feedback, or want to explore partnerships, we're here to help you navigate your financial journey with confidence.

Email
< 4 hours
Phone
Mon-Fri 9-6
Live Chat
Instant
Self-Help
24/7 Access
< 4hrs
Average Response
98%
Satisfaction Rate
Get In Touch

Choose Your Preferred Contact Method

We offer multiple ways to reach us, ensuring you get the help you need when you need it most.

Email Support

Get detailed help with comprehensive responses to complex questions.

Response: < 4 hours
24/7 Monitoring
Email Us

support@myfirstfinance.com

Phone Support

Speak directly with our expert support team for immediate assistance.

Mon-Fri: 9 AM - 6 PM EST
Expert Agents
Call Now

1-800-FIRST-99

Live Chat

Get instant answers to quick questions with our live chat support.

Instant Response
Real Humans
Online Now

Social Media

Connect with us on social media for updates, tips, and community support.

Community Support
Latest Updates

Follow for daily tips

Need Immediate Assistance?

For urgent financial questions or account issues, our priority support team is available 24/7.

Emergency Line
Contact Form

Send Us a Message

Fill out the form below and we'll get back to you within 4 hours. For faster service, include as much detail as possible about your question or issue.

Minimum 10 characters 0 characters

Drag and drop files here, or click to browse

Supported formats: PDF, DOC, DOCX, JPG, PNG (Max 10MB each)

How to Get the Best Support

  • Include specific error messages or screenshots if applicable
  • Describe the steps you took before encountering the issue
  • Let us know what device and browser you're using
  • For account issues, include your registered email (never passwords)

You'll receive a confirmation email with your ticket number within minutes.

Self-Service Hub

Find Answers Instantly

Get immediate help with our comprehensive knowledge base, searchable FAQ, and AI-powered chatbot available 24/7.

How do I create my first MYFIRST FINANCE account?

How do I reset my password?

Is MYFIRST FINANCE free to use?

Why can't I access my account?

How do I update my profile information?

How secure is my personal information?

Meet FinBot

Our AI assistant is here to help 24/7 with instant answers to your questions.

Instant responses to common questions
Available 24/7, even outside business hours
Can escalate to human support when needed

Still Need Help?

Can't find what you're looking for? Our support team is ready to help with personalized assistance.

Call Support
Our Locations

Visit Us or Take a Virtual Tour

While we primarily serve you digitally, we have physical locations where our team works to support you. Take a virtual tour or visit us in person.

Our Headquarters

Main Office

123 Financial District
New York, NY 10004
Mon-Fri: 9:00 AM - 6:00 PM EST
1-800-FIRST-99

Support Center

456 Tech Plaza
Austin, TX 78701
24/7 Remote Support
support@myfirstfinance.com

Getting Here

Public Transportation:
  • • Subway: 4, 5, 6 to Wall St
  • • Bus: M15, M20 to South St
  • • Ferry: Whitehall Terminal
Parking:
  • • Visitor parking in building garage
  • • Street parking available (metered)
  • • Nearby parking garages

Virtual Office Tour

360° Virtual Tour

Explore our office space from anywhere

Reception

Modern welcome area

Workspace

Collaborative areas

Meeting Rooms

Private consultations

Lounge

Relaxation space

Schedule an In-Person Visit

While most of our services are digital, we welcome you to visit our office for complex financial planning sessions, partnership meetings, or just to meet the team in person.

Available Monday - Friday, 9 AM - 5 PM
Appointments typically 30-60 minutes
All COVID-19 safety protocols followed

Team Availability

SJ
Sarah Johnson
Senior Financial Advisor
Available
MK
Mike Kim
Partnership Manager
In Meeting
AL
Anna Lee
Customer Success
Remote Today